In the automotive industry
FREQUENTLY ASKED QUESTIONS (FAQ)
We want to make sure it’s as easy and secure as possible to shop online with us, and sometimes you’ll have a question you need to find the answer to right away. We’ve compiled our most frequently asked questions into a handy list below, and separated them into sections.
If you have a specific question that you can’t find the answer for, please contact us by giving us a call or dropping us an email, we’d be happy to help.
Founded in 2001, Autovaux started out as a Vauxhall car parts specialist and have quickly become one of the UK’s largest retailers of car parts and accessories. You can find out more on our about us page.
Every member of our sales team are trained car parts experts, with years of combined experience who make it their number one goal to get you the right part for your vehicle at the best price. At Autovaux Car Parts we’re all petrol heads, rally racers, driveway mechanics, and amateur car photographers. What we’re saying is we’re experts because we love our cars, maybe a bit too much!
Yes we can! It’s not just a gimmicky slogan, we’ve expanded our product range to cover parts for all the leading automotive brands in the UK and Europe. If we don’t keep it in stock, we can find it from our extensive supplier network filled with OE parts.
We’re based in sunny West Yorkshire, with our distribution centre and headquarters in Dewsbury. More recently we’ve opened a second warehouse and trade counter in Leeds. If you want more information, check out our contact page.
Autovaux Car Parts has the largest range, highest quality brands, lowest price, best value, fastest delivery and a team who really do care about each and every customer and make sure they get the best deal on their parts. If you buy with us you’re supporting a family run business, and we’ll make sure you get the best parts at the lowest price and a great shopping experience.
On our site, you can enter your car registration number, vehicle make and model, or use the search box at the top of the page. If you use the search box, you can check the product name, item code, or OE (original equipment) number and if we have it, you’ll find it.
Just make sure you read the product listing and check your car’s compatibility with the product you’re looking at. Check the dimensions, product attributes and the compatible vehicles section, and if you’re unsure you can just give us a call or drop us an email, we’re always happy to help.
Some manufacturers will fit more than one part to a specific vehicles even if it’s the same make, models, year and engine size. If you want to make sure your part will fit 100% correctly, please check all the details in the details and compatible vehicles tab on the product page.
If you’re ever unsure if a part will fit your vehicle and want some added confirmation, you can call us or drop us an email at any time, we’re always happy to help.
You can find a lot of information about a product on it’s page, looking through the tabs like details, description, and compatible vehicles should give you enough information on the product. But if you have any more questions, please get in touch with us and we’d be happy to help.
When you replace brake discs, it’s recommended that you replace them in pairs so that they will wear evenly. As such we sell most of our brake discs in pairs, but it may come out on your invoice as 2 discs depending on how they’re packaged.
We sell our brake pads in front or rear sets, so when you buy one kit it will have enough pads for two discs. The product page should tell you which fitment position the pads are for.
Yes we can! Sometimes a part might not be listed on our website yet, so it could be as simple as picking it off the shelf and getting it sent out to you. Sometimes however, we might have to do some searching for the part, so the best thing to do is drop us an email with the following details:
- Your vehicles registration number
- The part you’re looking for
- Any specific details about your vehicle that may be unique
- Your preferred contact method
If you send us all this, we’ll get back in touch with you as soon as we’ve found the part to organise payment and delivery.
Some items will come with additional fittings, but this will be specified on the item paid under the description. If you’re ever unsure, you can always give us a call or drop us an email and we’ll get back to you with an answer.
Most of our spark plugs and glow plugs are sold individually unless the page listing states otherwise in the description. If you have any doubts you can always drop us an email or give us a call, we’re always happy to help.
All our orders come with a No Quibble Guarantee which means if you get your part and find it’s broken, faulty, or the wrong parts been sent, we’ll replace it free of charge. You can find out more about our returns and replacement policy here.
Some of our products will come with extended warranties, this will depend on the brand you buy and the type of products. For example our Delphi Brake Discs come with a 3 year Manufacturers Warranty, while our Meyle HD Range comes with 4 years Manufacturer Warranty.
If you have a question regarding your warranty, or want to check if your part is still under warranty you can send us an email with your question, and we’ll get back to you as soon as we can.
Nope! All of our parts are brand new, straight from the supplier. No second hand parts here.
We don’t sell used car parts, for road safety it’s best to use new parts for your car regardless of how old it is. We know you might think it, given how cheap some of our parts are, but they really are all brand new!
At Autovaux Car Parts we supply both spurious parts and Original Equipment. When we say spurious, we don’t mean “fake” or “illegitimate”, we just mean they don’t have the vehicle manufacturers logo on the part. But we’ve made sure all of our parts either meet OE specifications or beat them, to make sure you get the best quality car parts in the UK.
From time to time we will get complete engines in stock, but we probably won’t list them on the website. If you’re interested in buying one, you’ll need to contact us directly to see what we can do and to organise delivery.
We sell all the parts you could need for a service kit, engine oil, filters, gaskets, seal rings, brake pads, brake discs, and more.
But we don’t currently sell many packs pre-made for service. At the moment we have a selection of Vauxhall service kits made up on the website, but you can contact us to find out how we can make your next service cheaper.
At the moment we don’t stock any parts for electric cars, but keep an eye out! Our range is ever growing and changing, just like the automotive industry. We work hard to bring you the latest and greatest car parts in the UK, and that means parts for electric cars in the future.
If you want to be the first to know when we start selling these parts, you can sign up for our email newsletter to be kept up to date.
Some of our parts will be suitable for left hand vehicles, the best way to find out if we stock parts for your car is by putting in your registration number into our reg lookup. If you can’t find anything online, you can always give us a call or drop us an email enquiry and we’ll get back to you as soon as we can with an answer.
If you live local, you can collect your order from one of our Trade Counters located in Dewsbury and Leeds. You can find more information on where our Trade Counters are here.
If you need your parts in a hurry and live further away, you can upgrade to Next Day Delivery in the checkout. For more information on our delivery services you can read this FAQ section or look at our delivery page.
We use a range of couriers based on the kind of parts we’re delivering. It will range from Royal Mail, DPD, DHL and Hermes. Though with certain oversized parts we will use alternative delivery methods when required.
Delivery times depends on what delivery method you selected, our standard delivery could take up to 5 days to be delivered. While next day delivery should be with you on the next working day. For more information you can look at our delivery page.
The estimated delivery time shown on our product pages and basket is there to give you an indication on when the item(s) can be shipped from our distribution centre. That time is just an estimate and can be affected by elements outside of our control, so your delivery time may differ.
The only way we can speed up your delivery is by you upgrading to next day delivery in the checkout or over the phone when you place the order. Once we dispatch it the delivery time can’t be changed.
So long as we have your part in stock at our distribution centre, we dispatch all orders by 15:00 on weekdays. If we receive your order after 15:00 it won’t be dispatched until the next working day. If you want more information you can visit our delivery page.
Our deliveries are only made on working days (Monday-Friday), however some of our couriers may make deliveries on Saturday in certain areas. Check here for more information on delivery.
We’ve carefully selected our couriers to make sure you get the most reliable delivery service possible. Once your part has been dispatched, your order’s delivery time is the responsibility of the courier and is out of our control. Almost every single one of our orders will arrive on time, but sometimes there are things our of the courier’s control that will slow your delivery down.
You should receive a confirmation email a few minutes after you’ve placed your order, so if you can’t find it in your inbox be sure to check the junk section of your emails. If you still can’t find it, send us an email and we’ll look into it for you.
You should receive a tracking email from one of our couriers, which will include a tracking link. Be sure to check the junk or spam folder in your email, as it comes from a no-reply email address and can sometimes marked incorrectly.
If you’ve opted for delivery, you should receive a tracking email from one of our couriers with a link that will let you track your order. At the moment we don’t send this to you ourselves, so it is the responsibility of our couriers to make sure your tracking info is correct.
It could be that your part hasn’t been dispatched yet, as we sometimes process orders early in the morning before our 15:00 dispatch time. If you wait until after 16:00 on the day you places your order, your tracking information should work.
However if your tracking details still don’t work, you can send us an email with your order details and we’ll look into it for you.
If you placed your order before 15:00 you might be able to change your delivery address before it gets dispatched. Make sure you have the updated address and call us on 01924 376003 to see what we can do, sometimes it can be too late.
If your order has already been dispatched, there isn’t anything we can do to change the delivery address. You’ll need to communicate with the courier, which may be an option in their tracking email.
Unfortunately no, we can only deliver to the address you entered in the checkout page. If you want to split an order to two addresses, you’ll need to place two separate orders and pay delivery for each one.
If your part hasn’t been delivered by your estimated delivery date, it could have faced a number of delays by the courier company. Unfortunately these delays are out of our control, and are the responsibility of the courier.
You can check your tracking details to see a more accurate delivery estimate of your order, and any delays it may face.
Sometimes couriers will mark a part as delivered before they deliver it, so it could arrive within the day. In other cases they may deliver it to your neighbour if you’re not home, or put it in your “safe space” if you chose one.
In the rare event that your parcel is missing, please get in touch immediately and we’ll investigate with the courier and help locate your order.
We provide you with an estimated delivery date so that you can see when you’re most likely to receive your order. These are just estimates and can be altered by events and delays outside of our control. The get a more accurate estimate, it’s a good idea to look at the tracking info supplied by the courier.
Yes we do! On orders with a value over £30.00 we’ll add a special coupon to your basket that will give you free standard delivery. You can find out more information on our delivery options here.
Yes we do! You can select next working day delivery at the checkout page, and so long as you place your order before 15:00 Monday-Thursday you should receive your order the next working day.
Our next day delivery is subject to stock availability and is limited by the capabilities of the couriers we use. Normally there isn’t any issue, but sometimes events happen out of our control and next day delivery may not be possible.
You can find out more about next day delivery here.
We can only offer next day delivery on certain parts, if your order contains a part that does not qualify for next day delivery the option will be unavailable. It could also be that the part is not in stock at our distribution centre, meaning we would not be able to fulfil the next day delivery request.
If you buy multiple parts in one order, you will only be charged the cost of the most expensive delivery. You can find out more here on our delivery policies.
Some parts like batteries and body panelling need special shipping requirements, if you order any of these parts from our site we’ll contact you about arranging special shipping.
Custom and import duties are charged once your order reaches the destination country. These charges need to be paid by the recipient of the parcel (you). Unfortunately we don’t have any control over these charges, and they vary from country to country.
You’ll need to take full liability for any parcels returned to us due to unpaid custom charges. This includes postal charges, return shipment costs, custom charges and handling fees. These will all be deducted from your refund.
On our site, you can enter your car registration number, vehicle make and model, or use the search box at the top of the page. If you use the search box, you can check the product name, item code, or OE (original equipment) number and if we have it, you’ll find it.
Just make sure you read the product listing and check your car’s compatibility with the product you’re looking at. Check the dimensions, product attributes and the compatible vehicles section, and if you’re unsure you can just give us a call or drop us an email, we’re always happy to help.
Our vehicle registration lookup is available for UK and Irish vehicles and is great tool that will help you find the right parts for your car quickly and easily. However it is limited by the accuracy of the data given by the Vehicle Registration Office. As a result we can’t guarantee the parts found using this service will be 100% correct, we’d always suggest you check the product details before your purchase to make sure the parts you’re buying are correct for your vehicle.
All you need to do is click on My Account at the top of the page then click Create an Account. Once you follow the steps and confirm your details, you should receive an email from us which will confirm your account has been created. Now you’re ready to shop online for the best priced OE quality car parts.
If you want to close your account with us, you just need to email us at websales@autovaux.co.uk and we’ll get it sorted for you.
We know it can be scary sometimes shopping online, but we use the industry standard SSL encryption to protect your details. Any sensitive information like your name, address and payment details will be encoded so they can only be read on the secure server. You can always make sure the page your on is secure, but looking for the padlock icon in the search bar of your browser.
If you want to read more about our security measures for online purchases, you can do so here.
If you’re local to either our Dewsbury or Leeds store, you can choose to collect your part in person rather than get it delivered. You can choose this option when you order over the phone, or at the checkout page on the website.
If the part isn’t in stock at your selected branch, there might be a slight delay in your pickup time for us to move the part over, so just make sure you wait for your collection confirmation.
Right now we don’t offer a fitment service for our parts, but if you’re local we can recommend some garages we’ve worked with in the past.
Yes you can! Our expert team of parts advisors are ready to take your orders over the phone, just make sure you’ve got your registration number and the part you’re looking for and we can get you sorted out.
Dewsbury Number: 01924 376003
Leeds Number: 0113 3721111
Normally our prices are the same online and in store, but sometimes we will run promotions that are only available at certain branches. The best way to know about this is by being signed up to our email newsletter.
We currently accept the following credit cards for online and over the phone payments: MasterCard, VISA, Maestro, Visa Debit, Delta, Electron, American Express.
All our prices will be displayed un GBP, and payment will be taken in GBP at the current exchange rate.
When you buy online, you can pay for your car parts and accessories using credit or debit cards, PayPal and Klarna. You can choose which option suits you best at the checkout page.
When you shop over the phone, we can take payment with credit or debit cards and PayPal, just let our sales team know which you’d like, and we can sort that out for you.
When you shop in store, you can pay with credit or debit cards, cash and contactless payments including Apple Pay and Google Pay.
If you have a promo code from one of our sales, or a special promotion you will be prompted to add it in the checkout page. The codes are case sensitive, so make sure you put it in correctly.
We only let you use one discount code at a time, this is because our prices are low all year round and any codes we give out mean you’re getting even more of a saving. The only code our discounts work with is the free shipping voucher on orders over £50 to the UK Mainland.
Make sure you’ve typed in the code correctly, they’re case sensitive so if the code says “SAVE10” you need to type it exactly as you see it.
Is the code out of date? Some of our codes only run for certain times, we’ll make sure the code lasts the full time. But if it ends on the 1st of the Month, by the 2nd the code won’t work anymore.
If you’ve done all that correct, it could be an issue on our end. Give us a call and let us know, we’ll get it fixed right away and your code should work.
You’ll be charged the full cost of your order right away as soon as it’s been placed, unless you’ve selected a payment option like Klarna.
Some of our parts may specify a surcharge. A surcharge is a repayable deposit- you pay the full amount initially, when you return your faulty unit we’ll refund the quoted surcharge amount to your account.
If you’re buying parts outside of the UK, our checkout will remove VAT prior to your payment.
Yes we do! We’re proud to say we’ve got some of the lowest prices for car parts online in the UK. But if you do manage to find it cheaper somewhere else, we will match that price. You can find out more about our Lowest Price Guarantee here.
Sometimes our sales come out of the blue, but if you’ve bought your part within 7 days we can refund you the difference. If you want more information, you can find it on our Lowest Price Guarantee page.
If you can find the part on the website, it’s in stock. It’s as easy as that, no need to worry about stock levels.
Once you finish the checkout of your parts, you should get an automated email that will confirm your order has been received and is being processed. Make sure you check your junk folder in your email, if you think you’ve not received confirmation yet.
If you can’t find the part you’re looking for online, it doesn’t mean we don’t have it in stock. We’re constantly growing our range and adding more and more to the website each day, so we might have some parts in stock that aren’t on the website yet.
All you need to do is give us a call or drop us an email with your enquiry, and we’ll get back to you as soon as we can with a response. You can fill out our contact form here for a quick response.
If you can’t checkout with your parts in the basket, this could mean your part is now out of stock. We can only hold your basket for up to 15 minutes before we have to empty it and put the parts back into stock. Someone else might have bought that part in the meantime, but don’t worry. You can still get in touch and we can either find an alternative, or get one straight from the supplier as quick as possible.
The other possibility is the part is out of stock completely. If you’ve found the part by searching google and not by using our search feature or reg look-up, there’s a chance it’s an old page google has kept listed.
Regardless of why you can’t check out, don’t worry about it. If you give us a call we will be able to sort it out for you and get your parts ordered.
The best way to start your return is by contacting us, make sure you’ve read our returns section for more details.
If you’ve arranged the delivery of your return, you should be able to track it’s progress with the shipping reference it was given. Make sure you make a note of this so you can track it.
If we’ve arranged the collection, we’ll let you know when we’ve received the part. You should also be able to track it with the tracking number provided when collection was arranged.
We take great care when we dispatch our parts, but sometimes we know that things can go wrong and you might need to return an item. If you receive a damaged part, send us an email with your order number, name, and the details of your return request.
You can find more information about our returns process here.
All our parts come with a minimum 1 year warranty and can be returned if they are faulty. To start the returns process send us an email with your order number, the part you’re returning, and the reason for return. Once we have that we can advise you further and get the process started.
You can find more information about our returns process here.
We take a lot of care when we pick and pack parts for delivery, but our dispatch centre can get busy at times and mistakes can be made. If you receive the wrong part we’ll organise the return for you free of charge and get you the right part sent out. To get the process started send us an email with your order number and the part you’ve received.
We can start processing your refund once your part has been returned to us. Once we have it in our hands we can give it a good look over to make sure the reason for return is genuine. Once we’re happy with that, your refund should be processed. For more information, check our Returns and Refunds page.
When you’re returning a part it needs to be unused, in it’s original packaging and in a resaleable state. This means no damage to the box and it’s labels need to be in tact.
It’s down to our returns department on if the part is in a resaleable state, and their decision is final. You can find more information on our returns process here.
Don’t worry, it happens to everyone. You can start your returns process by contacting our team and including your name, order number, and part you’re wanting to return in the email.
You can find more information on our returns process here.
If you’re returning a product you bought in the last 30 days, the product is in its original packaging, is unused, and is in a resaleable condition, you’ll get a refund. Just send us an email with your name, order number, and reason for return and we’ll get your return started.
You can find more information on our returns process here.
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Useful Contact Info
Web Team
Email: websales@autovaux.co.uk
Phone: 01924 376003
Opening Hours:
| Monday | 8:30-17:30 |
| Tuesday | 8:30-17:30 |
| Wednesday | 8:30-17:30 |
| Thursday | 8:30-17:30 |
| Friday | 8:30-17:30 |
| Weekends | Closed |
Web Team
Email: sales@autovaux.co.uk
Phone: 01924 376003
Opening Hours:
| Monday | 8:30-17:30 |
| Tuesday | 8:30-17:30 |
| Wednesday | 8:30-17:30 |
| Thursday | 8:30-17:30 |
| Friday | 8:30-17:30 |
| Weekends | Closed |